Refund Policy

1. Cancellation Before Vignette Activation

You may cancel your order and receive a full refund if:

• The request is made at least 12 hours before the vignette start date.
• The vignette has not yet been submitted for registration.

To cancel, email support@vingtop.shop from the address used during purchase.

2. Refund After Registration

Our Error

If we made an error during registration (wrong plate number, wrong dates, wrong country), you are entitled to a full refund including the service fee.

Customer Error After Activation

If the vignette was registered with data you provided and later found incorrect, we cannot guarantee a refund. We will attempt to correct the data through official channels where possible.

Force Majeure

If registration fails due to a system outage at the toll operator, we will offer a full refund or re-registration at no extra cost.

3. How to Request a Refund

• Send a clear cancellation request via email to support@vingtop.shop from the email address used to place the order.
• Include your order ID and reason for cancellation.
• We will respond within 24 hours.

4. Refund Processing Timeline

• Review and Decision: Within 24 hours of receiving your request, we will review and confirm eligibility.
• Payment Processing: Approved refunds are processed within 5–10 business days via the original payment method.
• Confirmation: You will receive an email confirmation when the refund has been processed.

5. Contact for Refund Inquiries

For all queries related to cancellations and refunds, contact us at support@vingtop.shop. Please contact us first so we can review and resolve your request promptly.

Standard Processing Time: Refunds are typically processed within 5–10 business days after approval.